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Evidence Guide: AURSBA002 - Identify and match uncommon automotive parts

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

AURSBA002 - Identify and match uncommon automotive parts

What evidence can you provide to prove your understanding of each of the following citeria?

Determine required information relating to uncommon part

  1. Available information on required uncommon part is gathered, documented and confirmed with customer
  2. Original host for part is determined from available information
Available information on required uncommon part is gathered, documented and confirmed with customer

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Original host for part is determined from available information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and record details of part

  1. Parts index system for host is identified and accessed
  2. Part is matched accurately to cataloguing information by accessing and using parts index system, its aids and user guides, and potential suppliers are identified
  3. Clarification regarding potential match is sought from supplier as required
  4. Identifying details of part are documented and processed
Parts index system for host is identified and accessed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Part is matched accurately to cataloguing information by accessing and using parts index system, its aids and user guides, and potential suppliers are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clarification regarding potential match is sought from supplier as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identifying details of part are documented and processed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Supply or order part

  1. Part is supplied to customer or ordered if not in stock according to workplace procedures
  2. Workplace documentation, including customer records, is processed according to workplace procedures
Part is supplied to customer or ordered if not in stock according to workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Workplace documentation, including customer records, is processed according to workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine required information relating to uncommon part

  1. Available information on required uncommon part is gathered, documented and confirmed with customer
  2. Original host for part is determined from available information
Available information on required uncommon part is gathered, documented and confirmed with customer

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Original host for part is determined from available information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and record details of part

  1. Parts index system for host is identified and accessed
  2. Part is matched accurately to cataloguing information by accessing and using parts index system, its aids and user guides, and potential suppliers are identified
  3. Clarification regarding potential match is sought from supplier as required
  4. Identifying details of part are documented and processed
Parts index system for host is identified and accessed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Part is matched accurately to cataloguing information by accessing and using parts index system, its aids and user guides, and potential suppliers are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clarification regarding potential match is sought from supplier as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identifying details of part are documented and processed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Supply or order part

  1. Part is supplied to customer or ordered if not in stock according to workplace procedures
  2. Workplace documentation, including customer records, is processed according to workplace procedures
Part is supplied to customer or ordered if not in stock according to workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Workplace documentation, including customer records, is processed according to workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements

Elements describe the essential outcomes.

Performance Criteria

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold and italicised text is used, further information is detailed in the range of conditions section.

1. Determine required information relating to uncommon part

1.1 Available information on required uncommon part is gathered, documented and confirmed with customer

1.2 Original host for part is determined from available information

2. Identify and record details of part

2.1 Parts index system for host is identified and accessed

2.2 Part is matched accurately to cataloguing information by accessing and using parts index system, its aids and user guides, and potential suppliers are identified

2.3 Clarification regarding potential match is sought from supplier as required

2.4 Identifying details of part are documented and processed

3. Supply or order part

3.1 Part is supplied to customer or ordered if not in stock according to workplace procedures

3.2 Workplace documentation, including customer records, is processed according to workplace procedures

Required Skills and Knowledge

Elements

Elements describe the essential outcomes.

Performance Criteria

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold and italicised text is used, further information is detailed in the range of conditions section.

1. Determine required information relating to uncommon part

1.1 Available information on required uncommon part is gathered, documented and confirmed with customer

1.2 Original host for part is determined from available information

2. Identify and record details of part

2.1 Parts index system for host is identified and accessed

2.2 Part is matched accurately to cataloguing information by accessing and using parts index system, its aids and user guides, and potential suppliers are identified

2.3 Clarification regarding potential match is sought from supplier as required

2.4 Identifying details of part are documented and processed

3. Supply or order part

3.1 Part is supplied to customer or ordered if not in stock according to workplace procedures

3.2 Workplace documentation, including customer records, is processed according to workplace procedures

Before competency can be determined, individuals must demonstrate they can perform the following according to the standard defined in the unit’s elements and performance criteria, range of conditions and foundation skills:

identify and match one uncommon automotive part from the following categories for three different customers:

vintage part

obsolete part

non-original part.

Individuals must be able to demonstrate knowledge of:

information gathering techniques, including:

active listening and questioning

effective face-to-face and telephone customer service

common automotive terminology

identification and function of automotive vehicle systems

application and operation of automotive parts index systems, including:

catalogues

microfiche

computer databases

key legal requirements relating to supplying uncommon automotive parts, including obligations under Australian Consumer Law (ACL).

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Uncommon must include:

parts or products that are:

difficult to match

vintage or obsolete

not original.